A continuación se presenta el estatus de atención, por operador
-Terminadas. Inconformidades que tuvieron una respuesta por parte del proveedor de servicios. No incluye casos remitidos a PROFECO.
-Sin respuesta. Folios que no recibieron una respuesta final en un plazo máximo de 15 días hábiles y fueron habilitados por el IFT para que el usuario decidiera si deseaba solicitar la intervención de la PROFECO.
-Desechadas. Inconformidades en que el usuario no otorgó mayores elementos para la resolución de su problemática.
-Proceso. Folios que aún se encuentran en análisis por parte de la empresa y no se ha otorgado una respuesta final.
-Profeco. Dirigidas a la Procuraduría por parte del usuario, contemplando sólo folios ingresados en el periodo reporta
| Empresa | Terminadas | Sin respuesta | Desechadas | En proceso | Profeco | Inconformidades recibidas | |
|---|---|---|---|---|---|---|---|
| Gigacable | 100.0% | 0.0% | 0.0% | 0.0% | 0.0% | 1 | |
| Convergia | 100.0% | 0.0% | 0.0% | 0.0% | 0.0% | 2 | |
| Cosmored Nuevo Vallarta | 100.0% | 0.0% | 0.0% | 0.0% | 0.0% | 1 | |
| Sistema CV Siete | 100.0% | 0.0% | 0.0% | 0.0% | 0.0% | 1 | |
| Telcel | 85.0% | 0.0% | 1.7% | 4.7% | 8.6% | 300 | |
| Maxcom | 84.4% | 0.0% | 9.4% | 6.2% | 0.0% | 32 | |
| Movistar | 73.7% | 0.0% | 3.4% | 5.5% | 17.4% | 236 | |
| Megacable | 73.0% | 0.6% | 4.0% | 11.5% | 10.9% | 174 | |
| Dish | 68.4% | 2.9% | 6.7% | 9.6% | 12.4% | 209 | |
| AT&T | 67.0% | 5.8% | 5.5% | 16.7% | 5.0% | 382 | |
| Virgin Mobile | 62.5% | 0.0% | 12.5% | 18.8% | 6.2% | 16 | |
| Axtel | 60.9% | 8.7% | 4.3% | 10.9% | 15.2% | 46 | |
| Telecable | 60.0% | 20.0% | 0.0% | 0.0% | 20.0% | 10 | |
| Alestra | 50.0% | 0.0% | 0.0% | 50.0% | 0.0% | 4 | |
| Tv Rey de Occidente | 50.0% | 0.0% | 0.0% | 50.0% | 0.0% | 2 | |
| Pronet | 50.0% | 0.0% | 0.0% | 0.0% | 50.0% | 2 | |
| Izzi | 45.5% | 17.9% | 0.0% | 25.9% | 10.7% | 112 | |
| Totalplay | 44.5% | 1.8% | 14.0% | 26.2% | 13.5% | 164 | |
| Telmex | 39.7% | 14.8% | 0.2% | 29.7% | 15.6% | 911 | |
| Cablecom | 31.5% | 13.0% | 0.0% | 31.5% | 24.0% | 54 | |
| Weex | 28.6% | 35.7% | 0.0% | 35.7% | 0.0% | 14 | |
| Enlace TPE | 28.6% | 0.0% | 0.0% | 71.4% | 0.0% | 7 | |
| Cablemas | 28.1% | 25.0% | 0.0% | 34.4% | 12.5% | 32 | |
| Telnor | 26.7% | 13.3% | 0.0% | 60.0% | 0.0% | 15 | |
| Sky | 0.0% | 29.6% | 0.0% | 44.5% | 25.9% | 27 | |
| Telum | 0.0% | 40.0% | 0.0% | 60.0% | 0.0% | 5 | |
| Telecable de Campeche | 0.0% | 0.0% | 0.0% | 100.0% | 0.0% | 2 | |
| Kubo Cel | 0.0% | 0.0% | 0.0% | 100.0% | 0.0% | 1 | |
| Cable Tamps | 0.0% | 100.0% | 0.0% | 0.0% | 0.0% | 1 | |
| Cierto | 0.0% | 100.0% | 0.0% | 0.0% | 0.0% | 1 | |
| Aire Cable | 0.0% | 0.0% | 0.0% | 100.0% | 0.0% | 1 | |
| Click | 0.0% | 0.0% | 0.0% | 100.0% | 0.0% | 1 | |
| Tv Cable Digital | 0.0% | 100.0% | 0.0% | 0.0% | 0.0% | 1 |
Nota. No se contemplan los 116 folios cancelados ni los 2 atendidos por el IFT.